Bridal Mansion of Lisle

If I could give this place 0 stars I would. This business should be closed down for their lack of honesty, reliability and fraudulent actions. I was having the hardest time trying to decide between 2 different Casablanca dresses. I liked the top of one dress and the bottom of another dress. With that being said, Jen the sales associate (*side note - please don't buy her empty words and fake kindness) assured me that Casablanca Bridal could customize any dress and would definitely be able to combine the 2 dresses to make "THE PERFECT DRESS." After seeing the two dresses together (we arranged them on the floor to get an idea of what the final product would look like) I had that wonderful "this is the dress" moment! I agreed to pay upfront for the more expensive of the 2 dresses and pay an additional fee for all the customizations once the dress was in. I had tried on both sample dresses, which were size 14, and neither fit. After being measured I tried on a 16 and it fit perfectly! Jen, however, wanted me to order an 18 and when I disagreed she patted me on the back and told me to lose 15lbs before the dress arrived (WONDERFUL way to speak to your paying customers). With the nasty comment aside I went ahead and ordered the beautiful custom, size 16, dress! I was told the dress would arrive December 2nd. I was a little nervous with my wedding being on January 28th and the holidays right in between, so I offered to pay extra for it to be rushed. Jen assured me that it wasn't necessary and they would definitely have it by December 2nd. Being naive, I ate up every word that this sales associate had to say.Let's cut to December 22nd, still no dress, numerous calls into the store and very frustrated. THE REVIEWS BELOW ARE TRUE - they do not answer certain calls if they begin to recognize your number (I eventually saw this happen while I was in the store) and if you do finally speak with someone they say they can not help you and you will need to speak with the owner Jane (quite possibly the worst person in the wedding industry EVER). FINALLY, on December 23rd I received a call from Jane who told me my dress would be arriving the following Wednesday (December 28 - 26 days later than I was promised).Now here comes the good part! I go and pick up the dress and it is COMPLETELY wrong. I will start with the fact that the dress itself is not custom made, it is all completely 1 style (not the 2 styles combined). Okay so if getting the wrong dress isn't bad enough, the dress is filthy dirty at the bottom (unless they are now making brown colored lace trim), the satin on the top is snagged and pulled with the stitching literally falling out and there is make-up on the inside and sweat marks on the outside. For the price I paid, I was at least hoping for a clean dress! If that wasn't bad enough, the dress itself zipped but was very VERY tight. Now, you may be thinking I gained weight...BUT funny enough I took Jens advice and lost 15lbs and then some... 16.4lbs total to be exact So one might ask how a dress fits you when you are 16.4lbs heavier and then barely fits when you 16.4lbs lighter? Well the answer is plain and simple; Bridal Mansion literally CUT a size 16 tag out of another dress and GLUED it into the dress they gave me (you would think they would try and do a better job of hiding their handy work). By the way, the dress size that they cut out of this dress was a size 14. YEP you guessed it! They packaged up the sample dress I tried on back in July and tried to play it off like it was a custom dress I ordered FRAUD FRAUD FRAUD!! When this was brought to their attention all the store did was offer to have their seamstress put together THE OTHER size 14 sample dress with the current sample dress I had and STILL charge me for it. For all you ladies out there that think that this could not happen to you, PLEASE PLEASE PLEASE take this seriously. I ignored the reviews and I was naive and thought people that complained were just fussy and could not be pleased, but I promise you this is not the case. This company has done this before and they have shown me that they are not afraid to do this again. This has been a total nightmare and not one that I wanted to have 24 days before my wedding.

If I could give this store 0 stars I would. I ordered my bridesmaid dresses here in January and was told they might not be in on time for my July 9 wedding. I told both Jane, the owner, and the girl who handled the order that I was completely willing to pay for rush shipping, although I was pretty concerned that a bridesmaid dress order would take over 6 months. Never the less I was willing to pay an extra $25 for each of my 6 bridesmaids so I could have peace of mind. Well, Jane, the owner, assured me once the order was placed that I wouldn't need to pay for rush shipping, that the dresses would certainly be in by mid to late May. I was confused regarding the conflicting opinions, but thought surely the owner would know best. After all, she had been in the business and I felt I needed to not be so controlling and just let it go. Around the last week of May, when I hadn't heard anything from Bridal Mansion, I tried to call the store to see what the status of our order was. The same girl who said I should do rush shipping answered my call and told me that the estimated ship date was June 17 and that shipping would take 10-12 business days. This would have put the dresses arriving at the latest by a week before my wedding. With 2 bridesmaids postpartum, one pregnant and 2 out of town, I was extremely concerned with the tardiness of the arrival of our dresses. I expressed to Jane my problem with the situation and she basically laughed it off. She completely dismissed my concerns, but promised me she would try to work something out so the dresses would be in by June 10th. When the dresses didn't arrive then, I think she started to panic. Six dresses arrived 8 days later, however 2 of the 6 dresses were wrong sizes. Jane and her staff tried to lie their way out of the problem saying that the girls ordered those sizes. Luckily, my bridesmaids all saved their receipts. It was during this mess that I called, Jane answered, I asked to speak to Jane, and she asked who was calling, when I told her, she said, "hold on one second, let me get her." It was this kind of ridiculous, immature, and unorganized kind of behavior that makes me think someone of her nature should not be in the wedding business. I would strongly recommend to stay away from Bridal Mansion of Lisle. The owner is irresponsible and horrible to work with. Yes, we received our dresses and I suppose I could say all is well that ends well, but during a highly stressful time of planning a wedding, do yourself a favor and order dresses from a shop that is organized, reliable - not Bridal Mansion.

I had a mostly positive experience there. At my first fitting, I felt pretty rushed - I had the last appointment of the day, and I understand that they wanted to close, but I had to wait 15 minutes past my appointment time to be helped, so I felt that I should be allowed 15 extra minutes at the end.They have a pretty good dress selection – enough to have choices, but not too many to be overwhelmed. I LOVED my dress! And their prices are pretty good.My delivery date kept getting pushed back – which I understand is not entirely their fault, but frustrating nonetheless.When I got the dress, there was a tiny snag which couldn’t be fixed and the dress was too small and too short. Fortunately, their alterations lady (Ruth) was amazing, and made the dress perfect – if it wasn’t for Ruth, I would have been really upset.Overall, I would recommend them, but don't expect perfection.

Bridal Manson was great! I happened to be walking near the shop with my mom and we just wanted to go in and look and make an appt for another day. When we walked in the lady said she had some time in between appts and would let me try some stuff on. She listened to what I wanted and nailed it on the first dress! The staff was always wonderful and nice. The only mishap I had was when my veil was supposed to come in (which are made by a contracted vendor) it was not ready. I was picking it up for my hair trial and instead of just saying sorry they actually let me borrow the veil from the store to take for my hair trial. They were more than accommodating and would recommend them to anyone.

I shopped a few places for my wedding dress. The service received from Margie and Jane at the Bridal Mansion (& Ruth my seamstress) was top notch! The quality of dresses was wonderful, the selection of dresses was not overwhelming yet enough to pick from and the prices were very competitive.Margie listened to me and what I liked/didn't like about different dresses. She pulled certain styles I wanted to try and then found other dresses she thought I'd like based on my reactions/comments. I was shopping with my parents, teenage daughter and maid of honor - Margie and Jane listened and attended to each of them.I did call once, left a message a message and didin't hear back. It wasn't anything urgent - a more timely call back would have been appreciated. That's my only negative!I also bought my veil from Bridal Mansioni and when I went for my final dress fitting, I hated my veil. It was pretty, but just not me. Margie worked with me and really wanted me to be able to wear a veil I liked. We discussed the look I thought might fit my personality better and she had a new veil for me that was just perfect the day I picked up my dress.I appreiciated the professional opinions Margie had - I certainly didn't look great in everything and she was tactfully honest about that - I like that. I don't need to hear "you look beautiful" in everything - that's way too pushy salesperson for me.

prompt, inexpensive, beautiful

I loved my dress I purchased. I wasn't impressed by the sales team but the dress selection was great and affordable and the seamstress was excellent.

I was waited on immediately as a walk in customer and they had a very nice selection of beautiful, affordable gowns.

Unfortunately, I cannot recommend Bridal Mansion of Lisle. The costs are very attractive, but then again as the saying goes, you get what you pay for. The staff is extremely nice but there is a very strong sense that the store is ran in disorganized chaos. I am surprised that I had a dress at all to wear on my wedding. Most times I was there I could overhear the store owner on the phone with someone apologizing for one thing or another. At one point in time, that person on the phone was me. I am sure it will be you, too.I ordered my dress back October with an arrival date in early February. It did not arrive until the middle of March! I understand that the store has no control over a manufacturer in China, but what got me was the fact that they would not return my calls when I was checking on the status. I had to call at least 2-3 times until the owner was actually in the store and could not dodge another call. Once the dress finally arrived, alterations were completed by an independent seamstress who was quick and efficient, however, for almost each appointment, it appeared that the store staff failed to hold an open room for her to complete alterations. The day I picked up my dress it appeared that someone had cut off the hooks added into the dress for the bustle during the final press. They called the seamstress and luckily she made a special trip into the store to repair it right then and there. The owner's response to me was "Oops, sorry" and she laughed as she walked away. Even one of the staff members appeared to be shocked with her response, too. Don't get me wrong, the people who work there are extremely nice, including the owner, but the lack of organization and level of overall professionalism was shocking. This is a small time, independently owned and operated store that truly needs to step it up.

After a bit of searching, we found the right dress for the right price.I also appreciated that the store was so well kept and orderly. Sometimes bridal stores can feel a little cramped! Also, all the display dresses were in great shape.

After a bit of searching, we found the right dress for the right price.I also appreciated that the store was so well kept and orderly. Sometimes bridal stores can feel a little cramped! Also, all the display dresses were in great shape.

Very professional and great sales !They have beautiful dresses there... After going to several places, I found my dress there, and it was not hard to fall in love with it... Really nice place to pick your dress and very friendly people...

I have to say, first, is that I am the mother of the bride. We are at the very beginning stages of wedding planning and as far as the Bridal Mansion goes, I was highly impressed. I first called for a specific dress and they assisted me over the phone with the nicest associate. (No holding or voicemails) Then on Tuesday of this week we had our appointment. My daughter, was nervous, and our bridal consultant Margie was fantastic. Whe was knowledgeable, helpful, and made us feel at home. She immediately knew what my daughter was looking for and after about 5 dresses she found the most beautiful dress. I would love to thank Margie and the bridal mansion for making this experience for us exactly what we dreamed of. We are going to order the bridemaids gowns there as well, by doing so we were offered the bridal gown at a discount. The variety at this boutique is extensive for the bride as well as the as for the bridemaids. The consultant offered a wide variety of options and knowledge to assist us in our journey!! I thank them with all my heart and look forward to working with them in the future, especially Margie!! Mary Ann

I found the dress of my dreams in less than an hour. I only tried on 7 dresses before finding the one for me - and for a LOT less than we were planning on spending. I can't even tell you how many compliments I got on the day of my wedding because of the dress! I am so happy we chose the Bridal Mansion!

This is the perfect bridal shop. I found the dress of my dreams here and the prices are outstanding. I had a $5,000 dollar dress budget and ended up spending $1000! And again, this for the dress of my dreams. I went all around Chicago and the suburbs and this was the place. The women here really know their stuff.

Purchased bridesmaid dresses here- dresses were a good price and came in time! No major size mishaps or any horror stories, not above average service, but not bad either!

I found my dress in less than an hour at the Bridal Mansion in Lisle, it was my dream dress, it cost right around what I wanted to spend and I bought it off the rack and their alterations lady altered it in less than a week. It was great! :)

I had seen the dress I wanted in a bridal magazine and they had the exact one. Seamstress was great, the women who run the place are a bit old fashioned but helpful.

I am very happy with the dress I selected from Bridal Mansion, but would recommend to allow plenty of time when ordering a dress with them. I was originally told it would take 3-4 months for my dress to arrive, but it took almost 9 months to arrive. Luckily, I had purchased it far in advance but it could have been a disaster if I had waited any longer. The ladies who work at the Bridal Mansion are pleasant to work with, but be prepared to wait for personal help if visiting on the weekend.

Everyone at the Bridal Mansion was so friendly and helpful. I came back on my third visit expecting to decide on one dress I had tried on at a previous appointment when Sharon told me she had a new dress that had just come in that day she wanted me to try on. That was the dress. It was so beautiful and so perfect for me. The staff was also very accomodating with my bridesmaids and my mother. It was also very nice that they recommended two wonderful seamstresses who would meet with us at the store for alterations. I highly recommend the Bridal Mansion. The store may not be huge, but the service is totally worth it! And let me tell you, they definetly have a wonderful selection packed into that store!